Terms & Conditions

By submitting your order, you accept the following Terms and Conditions.

1. General

The terms below apply to all contracts, deliveries, and other services. No other provisions will apply; we hereby expressly object to any other than our Terms & Conditions. All side agreements require our written acceptance.

2. Order

The product range offered in the Flavia Tramposch Online Shop is an invitation to customers to submit an offer to buy fromFlavia Tramposch under the conditions stated in the Flavia Tramposch Online Shop. All stated prices are in Euros and are understood to be inclusive of statutory VAT (10%). The representation of the products in the Online Shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the button "order," you submit a binding order for the product contained in the shopping cart. Receipt of the order will be confirmed immediately after it is sent. We can accept your order by sending an order confirmation by email. Flavia Tramposch reserves the right not to accept the offer if an item is not available, if you have wrongfully not paid bills for earlier deliveries, if your credit card check is not successful, or if other justified doubts about your creditworthiness exist.  If Flavia Tramposch cannot execute an order, Flavia Tramposch will notify you of this fact as quickly as possible. Only orders for small quantities suitable for a household can be accepted.

Note: the merchandise pictured on the website was digitally photographed. There is a slight possibility that minor variations between the online pictures and the actual appearance of the merchandise exist. Such differences do not constitute a defect in the ordered merchandise.

We store your order data. If you would like a print-out of your order, you can print an "order confirmation." It will appear on your screen after you have submitted the order to us by clicking the "complete order" button and your credit card data has been checked successfully. You will also receive the order confirmation with all stated data by email. The email can also be printed out.

3. Delivery and shipping costs

Standard shipping within Austria amounts to costs of € 5.90. Within the European Union it is €15,90 and in all other countries it is €19,90.

 Shipping is handled by Österreichische Post AG.

Delivery time is between 2 and 14 days after the order. If delivered items have obvious material or manufacturer defects, including damages in transit, please report such defects to us immediately. Failure to report defects will result in a waiver of any warranty rights have shall have no effect on your legal claims.

4. Payment

You can pay for the merchandise by immediate bank transfer or paypal.

If your payment is late, Flavia Tramposch has the right to charge the legally permitted amount of interest on arrears and, if applicable, additional processing costs.

Flavia Tramposch reserves the right to restrict certain payment methods if the address and credit check have a negative result.


We have a SSL (Secure Socket Layer) connection through which the payment will be processed.

After the bill amount has been reserved on your pay pal account, we will process your order by the delivery date.

5. Retention of title

The merchandise remains property of Flavia Tramposch until payment is made in full.

6. Cancellation right

Customers who are consumers are protected by the special provisions of the Consumer Protection Act (Konsumentenschutzgesetzes, KSchG). In particular, under § 5e KSchG consumers have the right to cancel the contracts concluded with us over our website within 14 days, unless one of the exemptions from the cancellation right under § 5f KSchG applies. The current version of the KSchG can be viewed at www.ris.gv.at. The cancellation notice is considered on time if it is sent before the deadline. For contracts for the delivery of merchandise, the cancellation period begins on the day the consumer receives the merchandise. In case of cancellation, all or part of the purchase price will be refunded as and when the buyer returns the merchandise received.  If the merchandise is not returned to us in its original packaging in unused condition suitable for resale, we shall require adequate compensation.

In case of cancellation, the merchandise must be returned to the following address:

Flavia Tramposch

Pasettistrasse 27/8

1200 Wien



Consequences of cancellation

In case of a valid cancellation, the performances received by both parties must be returned and any benefits (e.g. interest) surrendered. If you cannot return all or some of the performance received or can only return it in poorer condition, you must provide us with an adequate compensation in this respect. This provision does not apply to objects if the poorer condition of the object is due solely to inspection as would have been possible in a shop. Otherwise, you can avoid the obligation to compensate for a poorer condition caused by proper intended use of the object by not using the object like your own property and refraining from doing anything that lowers its value. Obligations to refund payments must be met within 30 days. For you, this period begins when you dispatch your cancellation notice or the item itself; for us, it begins upon receipt thereof. 

7. Data privacy & creditor protection

You will find the office responsible for data processing on our Legal Notice page.

All personal data is treated confidentially. Your protected interests are provided for in accordance with statutory regulations.

We save the text of the contract and send you the order data and our T&Cs by email. You can view your past orders in our customer log-in area.

The data needed to process the transaction is stored and transmitted to companies affiliated with us or our service partners in the course of order processing if necessary. Yet the provided data by you will be respectfully and confidentially treated by those third parties working with us or in our name.

We use the data you disclose to execute and process your order.

"This website uses Google Analytics, a web analytics service of Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If IP anonymisation is activated on this website, Google will first abbreviate your IP address within Member States of the European Union or other contracting member states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The IP address transmitted from your browser through Google Analytics will not be combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also stop the collection and processing of the data relating to your use of the website created by the cookie (including your IP address) and the processing this data by Google by downloading and installing the browser plug-in available at the following link.[Insert link here. The current link is http://tools.google.com/dlpage/gaoptout?hl=de]."

When you sign up for our newsletter, your email will be used with your permission for direct advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

We use cookies on several pages to make our website attractive and permit the use of certain functions. Cookies are small text files that are stored on your computer. Most cookies we use are deleted from your hard drive after the end of the browser session (session cookies). Other cookies remain on your computer and allow us to recognise your computer at your next visit (permanent cookies). Our partner companies are not permitted to collect, process, or use personal data through our website using cookies.

This website uses social plug-ins ("plugins") of the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are identified by a Facebook logo or the add-on "Facebook Social Plugin." You can find an overview of Facebook plugins and their appearance here: http://developers.facebook.com/plugins

If you access a page on our website that contains such a plugin, your browser creates a direct connection with Facebook's servers. Facebook transmits the content of the plugin directly to your browser, which incorporates it into the website.

By incorporating the plugin, Facebook obtains the information that your browser has accessed the corresponding page on our website, even if you do not have a Facebook account or are not logged in to Facebook. Your browser transmits this information (including your IP address) directly to a Facebook server in the USA, where it is stored.

If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. When you interact with the plugins, for example by clicking the "Like" button or submitting a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends. Facebook can use this information for purposes of advertising, market research, and need-based design of Facebook pages. Facebook creates use, interest, and relationship profiles for this purpose, e.g. to evaluate your use of our website with respect to the advertisements you are shown on Facebook, notify other Facebook users of your activities on our website, and perform other services associated with the use of Facebook.

If you do not want Facebook to associate the data collected through our website with your Facebook account, you must log out of Facebook before visiting our website.

To learn about the purpose and scope of data collection and the further processing and use of the data by Facebook as well as your rights and remedies to protect your private sphere in this respect, please see Facebook's data privacy policy: http://www.facebook.com/policy.php

You have the right to disclosure of your stored data and, if applicable, a right to correction or deletion of this data.

8. Exclusion of liability for external links

If Flavia Tramposch pages contain links to other Internet sites, Flavia Tramposch expressly declares that it has no influence on the design and content of the linked sites. Flavia Tramposch hereby expressly repudiates all contents of linked sites. This declaration applies to all displayed links and all contents of the sites the links lead to.

9. Miscellaneous

Austrian law applies to all contracts and agreements between the customer and Flavia Tramposch to the exclusion of the UN CISG.

The venue for any disputes is the company’s seat or the venue stipulated by statutory provisions.